Return Policy

Returns

General Information
We have a 30-day returns policy. It starts on the day your parcel is delivered and the return day counts.

Please make sure to take good care of the sportswear when trying them on.

Returns will only be accepted if the sportswear was tried on with underwear and is returned clean and without any tears. Don’t remove any kind of labels (washing labels, hanging tags, etc.).

Buy one, get one promotion
The free items within this promotion cannot be returned or exchanged. For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available if the paid and free items are returned together. Please contact our customer care team, if you should have any issues with your purchased items.

Gifts & Free items
Gifts & Free items are exempt from returns. Please contact our customer care team, if you should have any issues with your received items.

How do I submit a return?
Having to return something can be annoying – we know. So, we have tried to make this process as easy as possible for you.

  1. Simply go to Return
  2. Follow the steps provided.
  3. Download and print out the return label and return form. Add the return form to your package and stick the label on the front of your package. Please note that this is a pre-paid label and that the return costs will be automatically deducted from your refund.
  4. Bring your package to the carrier or schedule a pickup for your package with the carrier (only available in certain countries).
  5. Keep your return postage receipt and your tracking number until your return has been processed.

Free Returns 
All US orders can be returned for free within 30 days. There are no fees on our end, but you are responsible for shipping and handling fees.


Received a wrong or faulty item
If you received a wrong/faulty item, please Contact Us immediately with the following information:

  • Your order number
  • Pictures of the wrong/faulty item, the packaging, and the delivery slip
Please make sure to keep the delivery slip and also make pictures of the outside and inside of your package. We will find a solution for you as fast as possible!
Please only return the wrong item, if our customer care team asks you to.

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